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Privacy Policy

At Lakshmi Silver, we respect your privacy and are committed to protecting the information you share with us. This policy explains how we collect, use, and protect your personal information when you use our website or services.

A. Information We Collect

We may collect the following types of information:

1. Personal Information:

  • Name and contact details (email address, mobile number)
  • Shipping and billing addresses for product delivery
  • Payment information provided during transactions through our payment gateways (PhonePe, Razorpay, PayPal)

2. Usage Data:

  • Information collected through Google Analytics, such as browsing patterns, preferences, and interactions on our website
  • Device information, IP address, browser type, and operating system

3. Cookies and Tracking Technologies:

  • Cookies to enhance user experience and provide personalized content
  • Pixel tags for website analytics and marketing purposes

4. Third-Party Services:

  • Shipping information shared with delivery partners like Shiprocket to facilitate order fulfillment
  • Aggregated data for internal analysis, shared only in anonymized form
B. How We Use Your Information

We collect information to:

  1. Process and deliver your orders efficiently.
  2. Enhance your shopping experience by personalizing product recommendations and website content.
  3. Send updates about promotions, new products, and services.
  4. Respond to your inquiries and provide customer support.
  5. Comply with legal obligations, including fraud prevention and security measures.

Your data may also be used to:

  • Conduct surveys and request feedback to improve our offerings.
  • Notify you about important updates, terms, and policies.

Third-Party Services:

  • Payment information is processed securely by our third-party payment gateways (PhonePe, Razorpay, PayPal).
  • Shipping details are shared with Shiprocket to facilitate delivery.
C. Your Rights

If you are a European resident, you have the right to:

  1. Access personal information we hold about you.
  2. Request corrections, updates, or deletion of your personal data.

To exercise these rights, please contact us at [email protected].

D. Security Measures

We implement standard measures to safeguard your personal information from unauthorized access or misuse. These include:

  • Secure servers and encryption for data storage and transactions.
  • Limited access to sensitive information for authorized personnel only.

While we strive to protect your data, please note that no method of data transmission over the internet is entirely secure.

E. Cookies and Do Not Track

Cookies:

  • Cookies help us understand your preferences and provide a personalized experience.
  • You may decline cookies through your browser settings, though this may limit certain website features.

Do Not Track Signals:

We do not alter our data collection or usage practices in response to “Do Not Track” signals from your browser.

F. Sharing of Information

We do not trade, sell, or rent your personal information to third parties. However, we may disclose your information:

  1. To comply with legal obligations or respond to lawful requests.
  2. To trusted third-party partners for order fulfillment, such as delivery services.
  3. In aggregated or anonymized form, for analytical purposes.
G. Automated Data Collection

We use tools like Google Analytics to collect anonymized information about website usage, including:

  • IP address, browser type, and session duration
  • Clickstream data for understanding visitor behavior
    This data is used solely to improve our website and services.
H. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time without any obligation to inform you. Any updates will be posted on this page, and we encourage you to review it periodically.

 

I. Additional Information
  • Personal information collected is only used to enhance your experience with Lakshmi Silver and is never disclosed without your consent unless legally required.
  • Aggregated, non-personally identifiable information may be shared with our sponsors, investors, and strategic partners for business development.
  • For detailed policies about cookies and third-party integrations, refer to the respective provider’s privacy policies.
J. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: [email protected]

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